Return Policy
Effective Date: October 8, 2026
This Return and Refund Policy applies specifically to card payments and transactions made on the ScootHer platform, which is developed, operated, and maintained by Honey Rings & Co.
1. Eligibility for Refunds
We strive to provide a seamless ride experience. Refunds for card payments on the ScootHer app may be issued under the following circumstances:
- You were charged for a ride that you did not take due to a technical error on our platform.
- You experienced a critical safety issue or vehicle malfunction that prevented the completion of your ride.
- You were overcharged due to an app calculation error.
- Driver failing to end a ride properly within the app.
2. Non-Refundable Scenarios
Refunds will not be provided for:
- Dissatisfaction with a ride that was completed without technical or vehicle faults.
- Charges resulting from parking fines.
3. Requesting a Refund
To request a refund, users must submit a dispute through the ScootHer app or by contacting our support team within 7 days of the transaction. Please provide:
- The date and time of the ride.
- The transaction ID or receipt.
- A detailed explanation of the issue.
4. Processing Time
Once a refund request is approved by Honey Rings & Co., the refund will be processed back to the original card used for payment. Please allow 5-10 business days for the funds to appear in your account, depending on your bank or card issuer.
5. Contact Us
If you have any questions regarding a charge or this policy, please reach out to us at contact@honeyringsnco.com or via the help section in the ScootHer app.